GeneralTicketingProduction
Q: Could you explain service and processing fees?
- It should be noted that in all but the rarest cases, the base ticket price pays the artists' fees. To provide our own in-house ticketing services, we must employ box office staff, maintain a website and the necessary equipment for those services. The reality of providing these services necessitates service charges. We are a small venue and those fees are based on the total amount of tickets we can sell to any given event, and, how many tickets are actually sold to our events.
Service fees differ depending on where you purchase your tickets. It is most expensive to purchase tickets in advance via our website. It is slightly less expensive to purchase tickets over the phone or in person through our Box Office, and least expensive to purchase tickets in person at the door the night of the show. You will not incur a Service or Processing Fee when you purchase your tickets at the door the night of the show. However, when you wait to buy tickets at the door, you run the risk of the show being sold out. There is never a processing fee at the door, as we do not accept credit cards for tickets purchased at the door.
Processing fees are included to cover the cost of credit card transactions. The credit card processing company charges us a percentage of the sale price. We have had to build in the Processing Fee for using a credit card to purchase tickets as we use the remainder of the ticket price (ie: the base price of the ticket) to pay the artist, and the service fee to cover our costs in providing ticketing services.
In reality, we have lower service fees than TicketMaster, Music Today, and many other Corporate ticketing companies as we are an Independent Venue that does everything "in house". The Service and Processing Fees are put in place simply to help us recoup our costs in providing a convenient way for our customers to buy tickets.
Q: Where can I buy tickets?
- Tickets are available 24 hours a day online at foxtheatre.com. Tickets are available at our box office, located directly across the street from the Fox in Albums on the Hill. Box office hours are Monday-Saturday, 11am-8pm and Sunday noon-6pm. You can order tickets over the phone by calling 303-443-3399. We also sell tickets at Twist & Shout in Denver. Last but not least, we sell tickets the night of the show at the Will Call Box Office.
Q: I saw on another website that (your favorite band) is playing at the Fox, but the show isn't listed at all or no tickets are available yet. When will tickets go on sale?
- Just keep checking back to our site. We will list shows available for purchase as soon as we have all of our details together. The best way to be informed of upcoming show announcements is to join our mailer. Just go to the Fox Theatre home page and under "Join Our Mailer", type in your email and hit the subscribe button.
Q: How do I unsubscribe from your mailing list?
- To unsubscribe your email from our mailers, go to our home page. On the right hand side of the page you will see a heading that says "Join Our Mailer". Enter your name in the textbox and hit the unsubscribe button.
Q: Is smoking allowed inside the Fox Theatre?
- Per Boulder County regulations, smoking is not permitted inside of any bar or restaurant. Smokers will be permitted re-entry, however, upon leaving the venue to smoke.
Q: What does AA and LAA stand for?
- AA means "all ages show". Please note that even if a show is all ages, you must be at least 12 years of age to enter the venue. LAA - Limited All Ages *all shows are 21+ unless otherwise noted!
Q: What does ADV and DOS stand for?
- ADV: Advance ticket price DOS: Day Of Show ticket price.
Q: What is the Fox Theatre's capacity?
- The Fox Theatre's capacity is 625 people.
Q: How can I join your street team?
- We are always looking for new street teamers and office interns! You can email us at office@foxtheatre.com or just drop in during our office hours (Mon-Fri, 10am-6pm).
Q: Is there any seating inside the Fox?
- The Fox Theatre is standing room only. We do have bench seating available on the outer walls of the room, these are first come, first serve. If you have a physical condition and you are not able to stand for the duration of the concert, please contact us in advance at 303-447-0095 and we will be happy to accommodate you.
Q: How can I get my band to play the Fox?
- Mail or drop off a CD and contact information to our Booking Department - 1135 13th Street, Boulder CO 80302.
Q: Is The Fox available for private parties and rentals?
- Yes. Please contact Gaby at gcortes@foxtheatre.com or (303) 447-0095 ext 10 for more information.
Q: How can I find out about the latest concert additions?
- Our website is updated daily and is the best place to find information.
Q: I tried to purchase a ticket and was declined but my bank statement shows a charge. Why was I charged?
- When you receive this error: "The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder, the transaction is voided but the authorization remains." ...the preauthorized amount reserved against the credit limit of the customers card will remain for a predefined period of time until it is expired by the CARD-ISSUER. This time period varies with all CARD-ISSUING BANKS and you will need to contact them directly to find out what their hold times are. Unfortunately, we have no control over this situation.
Q: Where can I get a copy of my confirmation? I can't change my email address. Where do I do this?
- For security reasons, we do not allow you to change the email address on your account. You could, however, create another account on your next purchase.
In the meantime, to get a copy of your confirmation:
Login to your account at www.foxtheatre.com/WebUser
Select the "Sales History" tab
Click the "View Details" link for your particular order
Q: I bought a ticket online for a show that was cancelled. How long will it be until I see my refund?
- When a show is cancelled, we will process refunds within 2 to 3 business days. It may take up to 5 business days following this process to see the charge reversed on your bank statement.
Q: How do I get the tickets I purchased online or over the phone?
- We do not offer the option of mailing tickets. Tickets may be picked up in advance at our box office (across the street from the Fox in Albums On The Hill) or, alternatively, at our will call office at the venue after doors open on the day of the show. Please bring your photo ID.
Q: How can I become a Production Intern?
- The Fox Theatre's Production internship is one of the most respected in the business. Our production department always needs interns and it's easy to get started. Email z2prodmasters at gmail.com, or call 303-447-0095 ext. 13 for more information.
Q: Where can I find technical specifications of the Fox Theatre?
- Need to advance a show? FoxAdvance
Technical specifications? FoxTechSpecs