Frequently Asked Questions
Q: Could you explain service and processing fees?
- It should be noted that in all but the rarest cases, the base ticket price pays the artists' fees. To provide our own in-house ticketing services, we must employ box office staff, maintain a website and the necessary equipment for those services. The reality of providing these services necessitates service charges. We are a small venue and those fees are based on the total amount of tickets we can sell to any given event, and, how many tickets are actually sold to our events.
Service fees differ depending on where you purchase your tickets. It is most expensive to purchase tickets in advance via our website. It is slightly less expensive to purchase tickets over the phone or in person through our Box Office, and least expensive to purchase tickets in person at the door the night of the show. A Service Fee of only $1 is included in the ticket price when you purchase your tickets at the door the night of the show. However, when you wait to buy tickets at the door, you run the risk of the show being sold out. There is never a processing fee at the door, as we do not accept credit cards for tickets purchased at the door. Ticket Sales at the door are CASH ONLY.
Processing Fees are included to cover the cost of credit card transactions. The credit card processing company charges us a percentage of the sale price. We have had to build in the Processing Fee for using a credit card to purchase tickets as we use the remainder of the ticket price (ie: the base price of the ticket) to pay the artist, and the service fee to cover our costs in providing ticketing services. Please note this is a PER ORDER fee, meaning the Processing Fee is the same regardless of whether you buy tickets to 1 show or 4 different shows.
In reality, we have lower service fees than TicketMaster, Music Today, and many other Corporate ticketing companies as we are an Independent Venue that does everything "in house". The Service and Processing Fees are put in place simply to help us recoup our costs in providing a convenient way for our customers to buy tickets.
Q: Where can I buy tickets?
- 1. Tickets are available 24 hours a day online at foxtheatre.com.
2. Tickets may be purchased in person at either of our Box Office locations:
Albums on the Hill, located at 1128 13th Street (directly across the street from the Fox Theatre). Albums Box Office Hours are 12:00 PM – 8:00 PM Monday – Saturday.
Boulder Theater Box Office, located at 2032 14th Street (right next to the Boulder Theater Entrance). BT Box Office Hours are 3:00 PM – 7:00 PM, Monday – Friday, and Saturday from 12:00 Noon to 5:00 pm. The BT Box Office stays open night of show during events.
3. You can order tickets over the phone by calling 303-443-3399. Please wait through the message with info about tonight’s show, and you will be buzzed through to an attendant who will be happy to assist you.
4. We also sell tickets at Twist & Shout in Denver.
5, Last but not least, we sell tickets the night of the show at the Will Call Box Office. A $1 Service Fee is included in the ticket price at the door. Please note we only accept CASH at the Will Call Box Office for night of show sales.
Q: I saw on another website that (your favorite band) is playing at the Fox, but the show isn't listed at all or no tickets are available yet. When will tickets go on sale?
- Just keep checking back to our site. We will list shows available for purchase as soon as we have all of our details together. The best way to be informed of upcoming show announcements is to join our mailer. Just go to the Fox Theatre home page and under "Join Our Mailer", type in your email and hit the subscribe button.
Q: How do I unsubscribe from your mailing list?
- To unsubscribe your email from our mailers, go to our home page. On the right hand side of the page you will see a heading that says "Join Our Mailer". Enter your name in the textbox and hit the unsubscribe button.
Q: Is smoking allowed inside the Fox Theatre?
- Per Boulder County regulations, smoking is not permitted inside of any bar or restaurant. Smokers will be permitted re-entry, however, upon leaving the venue to smoke.
Q: What does AA and LAA stand for?
- AA means "All Ages Show". Please note that even if a show is all ages, you must be at least 12 years of age to enter the venue.
LAA means "Limited All Ages Show" - which also means we have a very limited number of All Ages Tickets available to this show.
Please note all shows are 21+ unless otherwise noted.
Q: What does ADV and DOS stand for?
- ADV: Advance ticket price
DOS: Day Of Show ticket price
Q: What is the Fox Theatre's capacity?
- The Fox Theatre's capacity is 625 people.
Q: Is there any seating inside the Fox?
- The Fox Theatre is standing room only. We do have bench seating available on the outer walls of the room - however these are first come, first serve.
If you have a physical condition and you are not able to stand for the duration of the concert, please contact Dan in advance by email at Dan@Z2ent.com and we will be happy to accommodate you.
Q: Is The Fox available for private parties and rentals?
- Yes! Please contact Dan at Dan@Z2ent.com or (303) 447-0095 ext 10 for more information.
Q: How can I find out about the latest concert additions?
- Our website is updated daily and is the best place to find information! You can also sign up to receive our Emailer with weekly updates about upcoming Fox Theatre show information.
Q: I am a Painter and would like to paint during [Band]'s show - How can I get approval to paint?
- The Fox Theatre has a very strict No Painting Policy, due to our new floor renovations. Anyone with painting equipment and supplies will be denied entry. Please contact Dan at Dan@Z2ent.com or more information.
Q: I am hosting a charity fundraising event. Will the Fox Theatre donate money or tickets to my charity or event?
- At this time, The Fox Theatre cannot provide monetary donations. But we LOVE to donate ticket packages to your Silent Auction or Fundraising Benefit! Please email Dan Wessel at Dan@Z2ent.com with a formal donation request letter. Please include a bit about your particular charity organization, details and dates of your event, how the donated tickets will be used, and a Tax ID number.