FAQ

Could you explain service and processing fees?
It should be noted that in all but the rarest cases, the base ticket price pays the artists’ fees. To provide our own in-house ticketing services, we must employ box office staff, maintain a website and the necessary equipment for those services. The reality of providing these services necessitates service charges. We are a small venue and those fees are based on the total amount of tickets we can sell to any given event, and, how many tickets are actually sold to our events.

Service fees are the same price when purchased online, at our box office or over the phone. The Fox Theatre box office opens at 6pm on show nights only. It is least expensive to purchase tickets at the door the night of the show with only a $2 service charge. However, when you wait to buy tickets at the door, you run the risk of the show being sold out.

In reality, we have lower service fees than TicketMaster, Music Today, and many other Corporate ticketing companies as we are an Independent Venue that does everything “in house”. The Service and Processing Fees are put in place simply to help us recoup our costs in providing a convenient way for our customers to buy tickets.

Where can I buy tickets?
1. Tickets are available 24 hours a day online at foxtheatre.com.
2. Tickets may be purchased in person at the Fox Theatre box office
3. You can order tickets over the phone by calling 303-786-7030
4. Last but not least, we sell tickets the night of the show at the Will Call Box Office. A $2 Service Fee is included in the ticket price at the door.

I saw on another website that (your favorite band) is playing at the Fox, but the show isn’t listed at all or no tickets are available yet. When will tickets go on sale?
Just keep checking back to our site. We will list shows available for purchase as soon as we have all of our details together. The best way to be informed of upcoming show announcements is to join our mailer. Just go to the Fox Theatre home page and under “Join Our Mailer”, type in your email and hit the subscribe button

Is smoking allowed inside the Fox Theatre?
Per Boulder County regulations, smoking is not permitted inside of any bar or restaurant. Smokers will be permitted re-entry, however, upon leaving the venue to smoke. While marijuana has been legalized, it is still illegal to smoke it within the Fox Theatre.

What does AA and LAA stand for?
AA means “All Ages Show”. Please note that even if a show is all ages, anyone under 15 years of age must be accompanied by a parent to enter the venue.
LAA means “Limited All Ages Show” – which also means we have a very limited number of All Ages Tickets available to this show.
Please note all shows are 21+ unless otherwise noted.

What does ADV and DOS stand for?
ADV: Advance ticket price – DOS: Day Of Show ticket price

What is the Fox Theatre’s capacity?
The Fox Theatre’s capacity is 625 people

Is there any seating inside the Fox?
The Fox Theatre is standing room only. We do have bench seating available on the outer walls of the room – however these are first come, first serve.
If you have a physical condition and you are not able to stand for the duration of the concert, please contact Ian in advance by email at ian@z2ent.com and we will be happy to accommodate you.

Is The Fox available for private parties and rentals?
Yes! Please contact Ian at ian@Z2ent.com or (303) 447-0095 ext 1 for more information.

How can I find out about the latest concert additions?
Our website is updated daily and is the best place to find information! You can also sign up to receive our Emailer with weekly updates about upcoming Fox Theatre show information.

I am hosting a charity fundraising event. Will the Fox Theatre donate money or tickets to my charity or event?
At this time, The Fox Theatre cannot provide monetary donations. But we LOVE to donate ticket packages to your Silent Auction or Fundraising Benefit! Please email Becca Yenney at officemanager@z2ent.com with a formal donation request letter. Please include a bit about your particular charity organization, details and dates of your event, how the donated tickets will be used, and a Tax ID number.

Does The Fox Theatre have Internship Opportunities?
Yes! Z2 Entertainment is always on the look out for qualified interns for our marketing and production departments.
For consideration in the marketing internship program, please send a resume, cover letter and three references to darlene@z2ent.com . Qualified candidates are 18+, available 10-15 hours each week, proficient in Microsof Word, Xcel – experience in graphic design programs and content management systems a plus, enjoy engaging on social media, possess office administrative skills (filing, copying, phone skills), are detail oriented, have reliable transportation, and (of course) are music lovers!

The Fox Theatre’s production internship program is the only program of its kind and one of the most respected in the business. Our interns have gone on to become international touring engineers, lighting designers and tour managers, among other things. To apply, please contact Will Totte, productionasst@z2ent.com


Ticketing

Where can I get a copy of my ticket purchase confirmation?
You may also email us at either boxoffice@z2ent.com or customerservice@z2ent.com Again, please provide your email address and confirmation number so we can look up your order – we won’t make you send your Credit Card number via email unless absolutely necessary.

How do I pick up my tickets I purchased?
We do not offer the option of mailing tickets.
Tickets may be picked up at our box office. Please bring a Photo ID – your confirmation email and credit card are always helpful in the event of a ticketing issue, but not necessary.

I can’t find my Print Pass! Can you help?
Yes we can! First, please check your Spam Folder.

Still don’t see your Print Pass? Email us at either BoxOffice@z2ent.com or CustomerService@z2ent.com with your email address and confirmation number so we can look up your order and resend your Print Pass. We won’t make you send your Credit Card number via email unless absolutely necessary. We have noticed email issues with hotmail and yahoo accounts – please be patient if you use one of these email systems. We will try resending, and if that doesn’t work we can always change your tickets to be picked up at Will Call.

Show is tonight and can’t find your Print Pass? Call one of our ticketing professionals at 720.645.2467, so we can resend your print pass ASAP! Please wait through the intro message with information about our next show, and you will be buzzed through to an attendant. Please have your email address, confirmation number, and credit card number handy so we can promptly look up your order.

If it is after 8pm and you cannot get ahold of a Box Office Representative – just relax! We can take care of you at the Will Call Box Office window night of show. For the best possible service, please bring a copy of your Ticket Confirmation with Order ID Number and Email Address. Be sure to have the Credit Card you used to purchase your tickets handy, just in case.

I bought a ticket online for a show that was cancelled. How long will it be until I see my refund?
When a show is cancelled, all refunds are available at Point of Purchase. We will process online refunds within 2 to 3 business days. It may take up to 5 business days following this process to see the charge reversed on your bank statement.

I am Under 21, but purchased a 21+ ticket. Can I still use it?
All 21+ Tickets MUST be accompanied by a Valid Photo ID – a valid Drivers License or Passport. On most nights, we only have a select number of Under 21 tickets for sale. On nights where our Under 21 Capacity is sold out, you will be unable to transfer a 21+ ticket into an Under 21 ticket. In this instance, you will need to trade your 21+ ticket for an Under 21 Ticket.

Very rarely, we do allow patrons with a 21+ ticket to transfer them into an Under 21 ticket. You will be able to pay the $2 Under 21 Surcharge at the Will Call Window to transfer your ticket. Again, this is a very rare option.

How do I purchase VIP packages?
The Fox’s VIP Balcony is now available for group reservations! Join us to celebrate a special occasion, or simply enjoy the show privately with a group of friends.

The Fox’s VIP Balcony is the ideal way to experience a concert! We can provide access to a private bathroom, your own bartender/server, early entry and the best seats in the house. We are happy to tailor the experience to fit your needs!

For more information or to make your reservation, contact jake@z2ent.com
*Cost does not include ticket purchase. Individual tickets for the show must be purchased before upgrading to the VIP Balcony. The VIP Balcony is non-transferable. . All attendees must be 21+.


Production

How can I apply for the Production Internship Program?
The Fox Theatre’s production internship program is the only program of its kind and one of the most respected in the business. Our interns have gone on to become international touring engineers, lighting designers and tour managers, among other things. To apply, please contact Will Totte, productionasst@z2ent.com

Where can I find technical specifications of the Fox Theatre?
Need to advance a show? Download Advanced Sheet (PDF)
Technical specifications? Download Tech Specs (PDF)